MarsStay
Property operations, finally in one clear view.
MarsStay is the digital control room for hotels, B&Bs and resorts, coordinating rooms, housekeeping, maintenance and guest reports in real time.
Daily operations are fragmented. That is where time, rooms and margin are lost.
In most properties, housekeeping, maintenance and front desk still work across WhatsApp, calls, notes and memory. When information does not flow, a late ready room becomes a risky check-in.
Every room not ready at the right moment means lost revenue, more stress and a worse guest experience.
One operating center for rooms, tickets, teams and guests.
MarsStay brings together what is now scattered across reception, housekeeping, maintenance and informal messages. The dashboard sorts priorities, rooms, tickets and workloads in one operational view.
One system for rooms, tickets, cleaning, devices and follow-up.
A control room that immediately shows what is ready, blocked and urgent.
A clear history of what happened, who acted and what is still missing.
One ticket, four actors, four different access points.
The product core is one, but access changes depending on who needs to act: internal staff, managers, external technicians and guests. That makes MarsStay simple to use and powerful in coordination.
Staff and managers work from the operational panel with login.
External technicians enter through a signed link, with no account.
Guests open requests through QR, without installing anything.
Guests report issues from a room QR. No app, no friction.
MarsStay opens a direct channel with the guest: scan the QR and send a request or report a problem. The property receives the ticket in real time and can also show its handling status.
- Reduces unnecessary trips to the front desk.
- Turns an informal report into a manageable task.
- Improves transparency and service perception.
From issue to acknowledgment in seconds, with a visible and organized history.
Key functions live in one operational stack, not in disconnected modules.
MarsStay covers the property's daily operating cycle: rooms, spaces, tasks, teams, assets and configuration. Each module exists to help execution, not to add more screens.
Room map, spaces and QR for rooms and assets.
Housekeeping with shifts, tasks, DND, inspections and priorities.
Teams, devices, SLA, analytics and settings connected to live operations.
Maintenance is no longer invisible: it is tracked, assigned and managed.
Every intervention starts as a ticket with priority, status, history, photos, notes and costs. When needed, an external technician gets secure access without creating an account or learning a complex system.
Clear assignments and better control over response times.
Native access for external technicians, with no onboarding friction.
Useful history to understand recurring issues, critical assets and real costs.
MarsStay automates repetitive steps that slow teams down.
When an event happens, the system can create tasks, notify the right people, change priorities or route the right flow. Operations no longer depend on someone remembering to forward a message.
- Checkout and PMS triggers turned into operational activities.
- Rules for notifications, assignments, SLA and priorities.
- Less manual work and fewer handoff errors.
Automations turn scattered events into consistent execution.
It integrates with the property and is built to scale without becoming heavy.
MarsStay can integrate with the PMS to sync events like checkout and check-in, while also relying on a solid SaaS structure: properties, spaces, assets, roles and full traceability.
PMS synchronization to feed the operational flow.
Lean setup even for properties that do not want complex projects.
Multi-property model with tickets, event history and differentiated access.
The result: less operational chaos, more ready rooms, more control.
When information moves through the same system, teams execute better, managers decide faster and guests feel a more responsive service.
- Fewer delays and less work scattered across chats, sheets and calls.
- More visibility on issues, assignments, SLA and room status.
- A platform designed for independent properties, not only enterprise groups.
MarsStay does not add complexity: it brings order where properties still work in a fragmented way.
Let’s see MarsStay on your real operational context.
If you want to understand how MarsStay can fit your property, we can organize a dedicated demo built around your real flows.
A concrete demo is worth more than any promise: we start from your processes, your rooms and your operational bottlenecks.